Where do I pick up my tickets?
If you have selected venue/pre-paid collection, tickets will be available for pick up from Box Office. The Box Office opens 60 mins prior to the performance.
What are the Box Office Opening Hours?
For performances commencing outside of general Box Office hours, we also open 60 minutes before shows start and stay open until 30 minutes after the start time.
What does concession mean?
If you are a full-time Student, Centrelink Health Care, Pensioner or Government Issued Seniors cardholder, you are eligible to buy your ticket at the reduced price if concession prices are available. Make sure you bring your concession card and ID on the day of the show.
Can I bring children to the performances?
If you are bringing a child older than 12 months to a performance, they will usually require a ticket. Sometimes a presenter may specify a different age cut-off for children requiring a ticket.
Can I book with a companion card?
If you have a valid Companion Card, you may be eligible for companion tickets to some shows. If companion tickets are not available, you may be eligible for the concession price if available.
What accessibility options does Brisbane Powerhouse provide?
Accessible seating is offered in all of our theatres for patrons and their companions in wheelchairs or who have special mobility requirements.
The Powerhouse Theatre and Underground Theatre are equipped with a Sennheiser Infra-Red Sound Reinforcement system which can assist patrons with all levels of hearing impairment.
If you require any assistance with mobility, sight or sound, please contact the Box Office team to discuss any services you may require.
Do you offer group prices?
Group prices are offered on a number of the shows at Brisbane Powerhouse. Look for the group price e.g. $25 (groups 6+). To make a group booking, please phone the Box Office on 07 3358 8600.
What are the ticketing fees involved?
A transaction fee of up to $6.90 applies for all bookings (online, over the phone and over the counter). You will receive a confirmation email when you book online, and a confirmation number when booking over the phone.
The transaction fee is charged per transaction, not per ticket. This means you only pay one transaction fee regardless of how many tickets you buy for an event in a single transaction.
You can add multiple tickets to your basket by clicking on the basket icon and selecting the ‘add more tickets’ option. If you need assistance with this please contact the Box Office.
The transaction fee factors in a variety of costs including ticket delivery costs, costs associated with taking, processing and fulfilling your ticket booking and the costs associated with the technology used to provide you with our services.
What happens if I have purchased tickets through an Unauthorised Reseller?
Please read the Resale & Scalping Ticketek Fact Sheet for information on steps to take if you’ve purchased through an unauthorised reseller.
Can I refund or exchange a ticket?
Please note that refunds or exchanges may not be possible except in accordance with the Live Performance Australia Ticketing Code of Practice. There may be a fee applicable on eligible refunds and exchanges.
If you cannot attend a performance you hold tickets for, you can re-sell these through Ticketek Marketplace, this is an authorised re-seller and tickets sold or purchased through this site will be accepted at our venue.
What happens if I’ve lost my ticket?
If you have misplaced your tickets or they have been lost in the mail, give the Box Office a call to arrange for replacement tickets to be collected on the night of the performance.
What if I am running late?
You may still be able to see the show if you run late. The Front of House team will be able to advise an appropriate time to enter the theatre.
Occasionally, a presenter may request a lock-out after the commencement of the show. Unfortunately, in this case you will not be able to see the show if you don’t make it before the start time. We recommend you check this information ahead of time, as refunds are not possible due to late arrival.
Can I record or photograph the performance?
Unfortunately no photography and/or recordings are allowed in Brisbane Powerhouse. This includes performances, exhibitions, and the building itself.
Where can I find the Terms and Conditions for Ticket Holders?
A summary of Conditions for Ticket Holder are printed on the back of tickets. The full Conditions of Ticket Holder may be found here.
What do I need to do if I want to exchange my tickets to a different session of the same show?
Tickets may only be exchanged or refunded in accordance with the Live Performance Australia Ticketing Code of Practice. A fee may be applicable on eligible exchanges and refunds. For more information, please phone the Box Office.
Will my details be used by Ticketek?
Can I buy tickets on Ticketek’s website?
Yes, you can purchase tickets to Brisbane Powerhouse directly via Ticketek.
Is there a limit to the number of tickets that I can buy online?
Yes, you can purchase up to 10 tickets online. If you wish to purchase more than 10, you will need to add tickets from your basket or please phone the Box Office for assistance.
What will appear on my credit card statement when I make a purchase with Brisbane Powerhouse?
‘Ticketek Sydney’ will appear on your credit card statement.
Can I buy tickets to other events sold by Ticketek that are not held at Brisbane Powerhouse?
We can only sell tickets to Brisbane Powerhouse events. If you wish to purchase tickets to another event not held at Brisbane Powerhouse, visit http://premier.ticketek.com.au
What if I need help accessing My Ticketek account?
If you’re having issues accessing your My Ticketek account, please contact us at Box Office or see the Ticketek FAQ’s here.
I have a group of friends who would like to attend a show. Is there a group price available?
Group prices are offered on a number of the shows at Brisbane Powerhouse. Please check the event information or ask the Box Office staff when booking.
GETTING TO YOUR SHOW
What time should I arrive?
If you are seeing a show, it’s best to arrive at least 60 minutes before the show start time to find a car park, pick up your tickets at Box Office and make your way to the venue. The doors of the venue will open approximately 15 – 20 minutes prior to show time.
AT THE VENUE
Where do I pick up my tickets?
If you have selected venue/pre-paid collection, tickets will be available for pick up from Box Office 60 mins before the performance.
What are the Building Opening Hours?
Brisbane Powerhouse is open 9am until late, 7 days a week.
Outside of standard Box Office hours, the Box Office will open 60 minutes prior to the performance start time and will remain open until 30 minutes after the performance commences
Is there any show etiquette that I should be aware of?
Switch off your mobile phone prior to entering the theatre. Photography and filming is generally not permitted. Please be considerate of your fellow theatre goers. Behaving in a manner that unreasonably interferes with other consumers’ enjoyment of the event may result in you being asked to leave.
Do you have a cloak room?
Since it’s Brisbane, we don’t have a cloak room! So be an adult and keep your belongings on oneself, please.
Is parking available?
If you are travelling by car, please arrive 60 minutes early to secure a park.
Our car park operates 24/7 where parking can be paid for at the automatic pay station located adjacent to the car park, or on exit. To skip the queue following the show, you can pay the $9 flat rate for parking after 5pm, at the auto pay station adjacent to the car park.
- For less than 30 minutes parking is free at all times.
- Between 30 minutes and 3 hours, parking is $5 from 3am to 5pm daily.
- Between 3 hours and 12 hours, parking is $9 from 3am to 5pm daily.
- For parking from 5pm the flat night rate is $12.
Additional free parking is available in New Farm Park accessible via our link road, which is opened after 5pm on performance days and closes at 11pm.
What is the duration of the shows?
Every show is different; however most events are between 60 and 90 minutes long. Please check the event information online or ask our Box Office staff for more information.
Will there be an interval?
Events with a longer duration may have intervals. Please check the event information online or ask the Box Office staff for more information.
What should I wear?
Shoes and clothing are a must. Other than that – come as you are. There are no rules or dress codes. Some people come to events in jeans and runners, others wear smart casual or even dress up for an evening out.
Is there an ATM on site?
Is there food and drink available?
Brisbane Powerhouse has two on-site restaurants. More information can be found here.
If you wish to eat before the show, it’s recommended that you place your order no later than 60 minutes before the show start time, or preferably make a booking with our restaurants. Please be aware that food is not permitted inside our theatres.
Can I bring my drink into the theatre?
You are welcome to take one drink at a time into our theatre spaces (no bottles of wine are permitted in theatres). You may be asked to pour your drink into plastic cups for certain events or if you are seated in the Balcony or Galleries. In some instances, an artist or promoter will request a dry theatre, so when in doubt please ask an usher.
Where can I stay around Brisbane Powerhouse?
There are a number of hotels and hostels located within a short distance to Brisbane Powerhouse including our Brisbane Comedy Festival partner The Johnson.