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FAQ

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    ONLINE
    www.brisbanecomedyfestival.com
    www.brisbanepowerhouse.org
    www.sunpac.net.au

    PHONE
    Brisbane Powerhouse Box Office +617 3358 8600
    SunPAC Box Office: +617 3323 9650

    IN PERSON
    Brisbane Powerhouse Box Office
    Level 1, 119 Lamington St, New Farm

    SunPAC Box Office
    McCullough Street, Sunnybank

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    Brisbane Powerhouse
    Mon–Fri 9am–5pm
    Sat 12–4pm
    For performances commencing outside of general Box Office hours, we also open 60 minutes before shows start and stay open until 30 minutes after the start time.

    SunPAC
    Monday – Friday 10am to 5pm, 60 mins before performance.

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    If you have selected venue/pre-paid collection, tickets will be available for pick up from the venue Box Office 60 mins before the performance. If you have requested to collect your tickets at a Ticketek pre-paid collection outlet, you can find the closest outlet to you here.
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    Yes, but let us save your future selves from some rage by noting that parking can be difficult at Brisbane Powerhouse and Brisbane City Hall. Please check the individual venue pages for Brisbane Powerhouse, Brisbane City Hall and SunPAC and arrive early!
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    We recommend 60 minutes before the show start time to find a car park, pick up your tickets at Box Office and most importantly, visit the bar. The doors of the venue will open approximately 10-15 minutes prior to show time.
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    Most comedy shows are 60 mins. The individual show pages will specify exactly.
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    No, not generally for comedy shows. Please refrain from creating your own interval and ducking out in the middle of shows unless it is absolutely necessary.
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    Clothing, thanks.
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    We not only allow this, we encourage it! However we will require you to pour your drink into a plastic cup for safety reasons. We also ask that you refrain from throwing your drinks at the comedian if you think they aren’t funny.
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    If you are a full-time Student, Centrelink Health Care, Pensioner or Government Issued Seniors cardholder, you are eligible to buy your ticket at the reduced price if concession prices are available. Make sure you bring your concession card and ID on the day of the show and enjoy those sweet, sweet discounts.
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    Some shows are friendly for all ages, but please note that most comedy festival content is directed at an older audience. Please check the individual event page for age recommendations so your 12-year old is not traumatised for life.
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    If you require assistance with mobility, sight or sound, please call the Box Office to arrange your tickets and any assistance you may need.
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    We are happy to accept companion cards unless otherwise stated. Please show your companion card when collecting your tickets. If companion tickets are not available, you may be eligible for the concession price if available.
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    Ticketek gift vouchers are available. You can redeem online or by emailing giftvouchers@ticketek.com.au. For more information on Ticketek gift vouchers, visit here.
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    A flat transaction fee of $5.95 applies for all bookings (online, over the phone and over the counter). This applies if you are buying one ticket, or ten tickets – so we reckon crack your diary out and plan your festival before you complete your purchase.
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    No refunds or exchanges are possible once a booking has been completed, unless due to circumstances as described in the Live Performance Australia Ticketing Code of Practice. There may be a fee applicable on eligible refunds and exchanges.
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    Please phone the Box Office so we can reissue your ticket. Although, please note we will dangle it above your head on the evening and make you jump for it.
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    You will be forced to dance on-stage alongside the comedian. Just joshing – you’ll be let in at an appropriate moment, but possibly heckled. You have been warned.
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    No! Tell the cheap people you’re recording it for to buy their own tickets. But actually please respect our rules on no photography or recordings. Your Instagram followers will be ok without the blurry photos of the distant person on stage.
  • A:
    You actually read these? Well done! Here they are.
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    Yep, and believe us, it will make your ticket buying life so smooth! You can create an account online here.
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    Only for good, and not for evil! The type of personal information held by Ticketek will depend upon an individual’s interaction with Ticketek. For more information, please view the Ticketek Privacy Policy here.
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    The transaction fee factors in a variety of costs including ticket delivery costs, costs associated with taking, processing and fulfilling your ticket booking and the costs associated with the technology we use to provide you with our services. Basically the transaction fees help Brisbane Comedy Festival come back each year so think of it as your investment in the festival’s future. Well done! You’re a philanthropist!
  • A:
    Popular, are we? You can purchase up to 10 tickets online. However, if you wish to purchase more than 10, please call the Box Office on +617 3358 8600 and talk it out with them.
  • A:
    Great question! In a plot twist, ‘Ticketek Sydney’ will appear on your credit card statement.
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    We only sell tickets to Brisbane Comedy Festival and Brisbane Powerhouse events but if you wish to purchase tickets to other Ticketek events, visit http://premier.ticketek.com.au. Failing that, google it yourself.
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    Hey, we get it. Give us a call or check out Ticketek FAQ’s here.
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